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Returns & Refunds

Items are eligible for a free replacement, within 7 days of delivery, in the unlikely event of a damaged, defective or different item being delivered to you.

Please keep the item in its original condition, with the outer box, user manual, and other accompaniments (including freebies, if any) in our packaging for a successful return pickup.

We may contact you to ascertain the damage or defect in the product prior to issuing a refund/replacement.

Once the original product(s) has been received at our Facility and the quality check has been carried out, your replacement/exchange product will be shipped to your given address; in case of returns, the refund for the original product(s) will be processed, as applicable.

A fixed shipping charge of Rs. 50 shall be levied if the customer refuses to accept the original order with products eligible for replacement/exchange only or if the customer refuses to accept the replacement/exchange product(s) once the same has been shipped to the customer.

If any or all of the products that were part of an original order placed using a coupon or offer are returned, then the coupon code/offer will no longer apply to the order. The benefit of the coupon/offer will also not be included in the refund. However, in the case of a replacement/exchange, the replacement/exchange order will get the benefit of the same coupon code/offer that was applied to the original order.

Estimated Reverse PickUp Time: For all those Pincodes where pickup service is available by reputed couriers, the Reverse PickUp time would be within 3-5 business days (excluding Sundays and other holidays); however, at times, there might be unexpected delays in the pickup of your product due to unavoidable and undetermined logistics challenges beyond our control for which"Skill Neurons" is not liable and would request the users to cooperate as "Skill Neurons" continuously tries to reduce such instances.

In the case of Replacement/exchange, no refund will be initiated. Instead, the replacement/exchange product(s) will be shipped to the customer after the pickup and quality check of the original product.

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